Refund Policy
14-Day Money-Back Guarantee
We want you to be confident in your purchase.
If you are not satisfied with your Durrun subscription, you may request a full refund within 14 calendar days of your initial purchase.
Eligibility
Refunds are available for:
- First-time subscription purchases.
- Requests submitted within 14 calendar days of the original purchase.
Non-Eligible Refunds
Refunds may not be available for:
- Renewal payments after the initial subscription period.
- Purchases older than 14 days.
- Accounts found to be abusing the refund policy.
- Fraudulent or unauthorized purchases.
How to Request a Refund
To request a refund, contact:
support@durrun.com (replace with your actual support email)
Please include:
- Your account email address
- Order or invoice number
- Reason for the refund request (optional but appreciated)
Processing Time
Approved refunds are generally processed within 5–10 business days.
The exact timing depends on your payment provider or financial institution.
Subscription Cancellation
You may cancel your subscription at any time.
Cancellation prevents future billing but does not automatically generate a refund unless you qualify under this Refund Policy.
Abuse Prevention
We reserve the right to deny refund requests where there is evidence of abuse, fraudulent activity, or repeated attempts to obtain services without payment.
Contact
If you have questions regarding this Refund Policy, please contact:
support@durrun.com